Help Center

what makes sweesdirect different? sweesdirect merge innovation with premium comfort and stylish. design the accessories with innovation and premium material ,highlighting a more multi-faceted color story that expands the opportunity for self-expression .we have owner factory to manufacture the watch bands, iphone case and other accessories.  stringent quality control.

please email to us change your email adress ,name and shippment adress.  email to daidali@swees.onaliyun.com

Pricing on the website is subject to change without notice. Orders placed prior to promotions are not eligible to receive new promotions, or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to system error or unforeseen issues.

swees direct creates various coupon codes at any given time. This includes PRO membership codes, promotional codes, seasonal codes, etc.  Coupon codes will have expiration dates. If you are entering a coupon code that has 12/14 2017 to 12/18 2017 on it, it has expired and is no longer valid. 

Wholesale pricing is available to qualified wholesale buyers with an established  retail market. more details email to daidali@swees.onaliyun.com

There are many factors that could slightly change the color of your palette or items viewed on our website. Factors includes your computer/phone settings, lighting, and sometimes even personal preferences. If you are not satisfied with the colors, you may return unused like new and in original like new packaging products within for an exchange. For a return for a refund please see our return policy. Please note that used products will not be accepted for returns under any circumstances.  

made a mistake and need to cancel? if your order hasn't been processed for dispatched, we'll try and action this. check the message in your order confirmation email, and send us a note with your order number.email to daidali@swees.onaliyun.com

yes ,if you want to custom a strap and case ,please email to daidali@swees.onaliyun.com

When you place your order, it takes 2 business days to process your order (not including weekends of holidays). Processing time means the order is fulfilled and packaged during this period. Once complete, your order will then be shipped based on the shipping method you selected.

You will receive a shipment notification email once your order is en route to you! If you are having trouble tracking your order, email daidali@swees.onaliyun.com.   As we only ship during business days, orders placed on Friday or over the weekend will ship out on Monday morning. All orders placed with complimentary shipping take 7-15 business days to arrive. For faster shipping, you may purchase DHL

follow these simple steps to return your sweesdirect

1) request your return via our returns centre daidali@swees.onaliyun.com. the team will review and authorise your request 
2) we'll email you a personalised address label and return instructions 
3) return your items to the address on the label 
4) we'll refund your original order payment or process your exchange request when… 
  i) you reply to our email with your return tracking details or 
  ii) we receive your items at our china warehouse

We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery or receipt of order in person. If the product is deemed defective,sweesdirect will replace the product . Please contact customer care for more details  daidali@swees.onaliyun.com

This following section describes the processing time required upon receiving your returned item.

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back to our warehouse, and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details: 

-PayPal refunds may take up to 48 hours to process and appear in your account. 

-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

PayPal: the most convenient payment method in the world.

uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

all of our transactions are based on us dollar.if your credit cars us based in others currency ,your order will be calculated in accordance with the daily exchange rate of the date ,your card issuer processes the transaction 

Shop Safely and Securely:

sweesdirect.com takes great pride in offering a safe and secure online shopping experience.

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. These include using SSL (Secure Sockets Layer) protocol with an encryption key length of 128-bits (the highest level commercial ly available).

Our main payment service provider is PayPal: before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

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PayPal Verified Member

We Protect Your Personal Information 
sweesdirect  respects and protects your privacy. We will never rent or sell your personal information to anyone.

Free Shipping and Best-in-class Product Warranty
Worldwide Shipping is 100% completely free on every single product. Customers also enjoy an extensive Product Warranty whenever they purchase from sweesdirect for total peace of mind.

If you just received the tracking number (within the last 2 days), it can take up to 48 hours for the tracking number to show the first update. Please allow at least 48 hours to pass after receiving the tracking before attempting to track your package

We strongly recommend that you provide a physical address to facilitate order delivery.

If you really need to ship the package to a PO BOX then you will need to please select priority line Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.

We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.

We can deliver orders to most countries in the world. Goods are sent from China by courier, and delivered direct to your door (home or company address). Please check "shipping " to get more details.

When your order is processed and shipped you will receive a tracking number via email with your tracking info. Remember that this may take between 2 days for processing after your place your order. If you have not received this email please check your SPAM folders to try and locate it. If you cannot locate it, log in to your account on www.sweesdirect.com and take a look at your "My Account" area. Your tracking number and any info regarding your shipment will be available for you to view on the orders linked to your account. If you check out as a guest during your purchase, you will not have access to this information whoever, you will still receive your email confirmation with tracking once the order ships.

Enter Shipping Address. Enter your shipping address in the fields below to indicate where you would like your order sent. You may be asked to verify your shipping information is correct. Click "Continue to Shipping" when complete.  Please note at this time, we are unable to ship to multiple addresses.

please be advised that your shipment adress can't be rvised after the order has been processed or shipped.kindly update your shipping address to your residential adress instead of your vacational address as we do not know how long the destination's customs department will have the package on hold

we will email to you the tracing number .

about 2days after we shippment your order.

If an item is missing a manual

Here's how we'll help:

1. Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product's function you need help with.
2. If a manual was omitted accidentally, we'll give you a link where you can download it.or we will send it to you via email
3. If the product has no manual, chances are we are already working on making one ourselves, and we'll send that to you when it's done.

Currently we only offer English manuals for all our products.

Usually, when you import goods from sweesdirect . the packet will be inspected by your local Customs office.

There's usually no reason to worry because:

1. sweesdirect  provides all the necessary paperwork for your shipment;
2. In most countries it's pretty easy to import most kinds of consumer electronics and other accessories
3. The actual process of customs clearance is usually handled completely by the delivery company (etc  DHL);
4. If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
5. We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

1. If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
2. If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from sweesdirect. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on sweesdirect, and in the case of a failed delivery, we cannot offer any compensation.
3. As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

tax-free in us dollars,which means you may be liable to pay for duties and taxes once you receive your order.

import taxes,duties and related customs fees may be charged once your order arrives to its final destination,which are determined by your local customs office.

payment of these charges and taxes are your responsibility and will not covered by us.we are not responsible for delays caused by the customs deparment in your country for further details of charge ,please contact your local customs office

sweesdirect  not responsible for the collection/reimbursement of extra charges incurred, e.g. IOF Tax or Interest Payments.