Return

RETURNS & EXCHANGE

All our products have a 30-Day Money Back Guarantee.
Items purchased within 30 days can be returned for a refund.

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

Please kindly be advised that all of our products come with a hassle-free warranty. 

Requirements for Returns:

• Must include a valid original purchase order number from sweesdirect.com. Purchases made outside of sweesdirect.com must contact respective seller for returns.
• Returned products must be in their original packaging without any missing contents.
• Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee.
• Return shipping is at buyer's cost unless stated otherwise by our support team.
• Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.

*Recommended: We suggest adding a tracking number/delivery confirmation on returned packaes to ensure your return is received. sweesdirect.com is not liable for lost or stolen return packages during transit/delivery *Please Note: All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.

*Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.

Thank you in advance for all of the information you are providing